ImperialWins Terms and Conditions

Welcome to ImperialWins. These Terms and Conditions govern your use of our website, our games, our sportsbook and every other service we make available to you at ImperialWins. By creating an account or completing your ImperialWins login, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of this document, we ask that you do not register an account or use our services.

Who We Are

ImperialWins is operated by ABC Interactive N.V., a company registered under the laws of Curacao with its registered address at Zuikertuin Tower Unit 1B & 1C, Curacao, together with its wholly owned subsidiary NextWay Limited, registered at 25 Neptune House, 1st floor, Flat/Office 11 3045, Limassol, Cyprus. When you pay by credit or debit card, your statement will show the charge under the name Next Way Ltd rather than ImperialWins, and we ask you to keep this in mind when reviewing your bank statements.

We hold Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao, and we operate ImperialWins Casino in accordance with the conditions of that licence at all times.

Eligibility to Play at ImperialWins

To register and use ImperialWins Casino, you must be at least 18 years old, or 21 years old if you are located in Estonia, or the legal age of majority in your own jurisdiction, whichever of these is higher. We reserve the right to request proof of age at any time and to suspend your account until this is provided.

• We permit only one account per individual, household, family unit, residential address, e-mail address, payment method, device or shared computer environment.
• Current or former employees of our company, our affiliates, licensees, distributors, subsidiaries, advertising or promotional agencies, media partners and retailers, and their immediate family members, may not register an account with us within three years of that employment ending.
• We do not offer a no-account casino experience; registration and completion of the ImperialWins casino login process are required before you can play with real money.
• Where we identify duplicate accounts, any withdrawal requests from the secondary account will be treated as unauthorised and will not be processed.

Restricted Territories

We do not publish a specific list of excluded countries on our website. Instead, our Terms state that individuals located in territories we do not serve may not open an account or use ImperialWins Casino. If we discover that a player has circumvented this restriction, we will remove all balances from that account and close it immediately. We may amend our list of excluded countries at our sole discretion and with immediate effect, at any time and without prior notice.

We also reserve the right to suspend your account and withhold any winnings where we detect that it was accessed or registered using a VPN, proxy, hosting service or any similar tool designed to conceal your true IP address or location, or where we detect device spoofing.

Currencies and Deposits

We support several account currencies, including EUR, USD, CAD, NZD and INR. You choose your account currency at registration; if you later wish to change it, you will need to open a new account in your preferred currency, and we may transfer your existing balance at our own exchange rate, subject to our approval of both the new account and the transfer. Depositing in a currency other than your account currency will be converted at our rate at the time your deposit is confirmed and may carry a small conversion fee.

Our minimum deposit ranges between EUR 10 and EUR 30, or the equivalent, depending on your chosen payment method, with a maximum of EUR 7,000 or the equivalent per transaction. We accept debit and credit cards, online wallets, bank transfers and cryptocurrency, with more than 20 methods available across our supported markets. We do not accept cash deposits, and deposits must be made from a card, bank account or wallet registered in your own name; deposits from third-party, corporate or business accounts may lead to account closure and forfeiture of any winnings.

Cryptocurrency deposits at ImperialWins, including BTC, ETH, LTC, USDT, BNB, Doge, Tron, Ripple, Cardano and other supported coins, are processed through our payment service provider, which conducts its own identity checks before creating your client wallet. Crypto transactions are typically reflected in your account instantly, though single or cumulative crypto transactions above EUR 2,000 will trigger enhanced due diligence on our part.

Withdrawals from Your ImperialWins Account

We aim to process every ImperialWins withdrawal within three business days, although we accept no liability for delays outside our control. Once approved, card and bank transfer withdrawals may take up to four further business days to reach your account, while online wallet withdrawals are typically instant. Progressive jackpot payouts may require up to fourteen additional days to process, but they are exempt from our standard withdrawal caps.

The maximum amount you may withdraw in winnings on any single day, counted from 00:00 to 23:59 GMT, is EUR 100,000 or the equivalent; any amount above this may be voided. A separate monthly limit also applies and is shown on your personal Withdrawal Limits page; requests exceeding it will be declined and returned to your balance. We may raise either limit for specific promotions.

We may apply an administrative fee of 15 percent, with a minimum of EUR 10 or the equivalent, to any withdrawal of funds that have not been wagered at least three times, and certain low-risk betting patterns are excluded from counting toward this requirement. Winnings from free spins, bonuses or bonus spins obtained without a deposit are capped at EUR 100. If your account has been inactive for six consecutive months, we will give you 30 days' notice before deducting EUR 5 or the equivalent monthly from your balance until you log in again or your balance reaches zero; after 30 months of inactivity we treat the account as dormant, refund any remaining balance where feasible, and close it. You may still request your balance from a dormant, closed, blocked or self-excluded account by contacting our support team.

Bonuses and Promotions

We offer a range of promotions, including our Imperial Welcome Pack, Imperial Spins, Mighty Mondays, Weekend Glory and our Gamification System with Coins, the Login Rewards Calendar, Coin Tournaments and the Imperial Shop. Any ImperialWins bonus you accept is subject to the wagering requirements, maximum win caps and qualification rules set out in our dedicated bonus terms, which form part of these Terms and Conditions. We do not permit casino bonus or bonus-derived funds to be used on sports bets, and any breach of this rule voids all winnings from the account balance.

Identity Verification

We run identity verification, or KYC, on every depositing player, and we will require you to confirm your identity once your cumulative financial transactions reach EUR 2,000. Where we request supporting documents, you must provide them within seven days. We may hold or cancel a withdrawal request pending verification of your identity, age, contact details, address and ownership of your payment accounts.

Complaints and Dispute Resolution

If you have a complaint, we ask that you submit it through our customer support team by e-mail, live chat or our official Complaint Submission Form, and only the registered account holder may do so, within six months of the incident. Our Complaints Management Team will acknowledge and investigate escalated complaints, targeting a final response within four weeks, extendable once by a further four weeks; responsible-gaming complaints are prioritised with a target response of five business days, extendable by up to two weeks. Once we issue a final response or deadlock letter, you may refer the dispute free of charge to the independent ADR provider CADRE. The Curacao Gaming Authority does not mediate individual disputes but can be contacted directly where a regulatory breach is suspected.

Changes to These Terms

These General Terms and Conditions are currently at version 1.3, dated March, which added our Gamification section; version 1.2 introduced sports betting, and version 1.1 raised our withdrawal limits. We may update these Terms from time to time, and we encourage you to review this page periodically when you use ImperialWins Casino online.

Governing Law

These Terms are governed exclusively by the laws of Curacao, and any dispute arising from your use of ImperialWins will be submitted to the exclusive jurisdiction of the courts of Curacao.