ImperialWins Privacy Policy

At Imperial Wins, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, process, store, and safeguard the information you share with us when you visit imperialwins.com, register an account, or use our casino, live casino, and sportsbook services. By creating an account with us, you agree to the practices described in this policy.

Who We Are

Our platform is owned and operated by ABC Interactive N.V., a company registered under the laws of Curacao with its registered address at Zuikertuin Tower Unit 1B & 1C, Curacao, together with our wholly owned subsidiary NextWay Limited, based at 25 Neptune House, 1st floor, Flat/Office 11 3045, Limassol, Cyprus. Please note that credit card deposits will appear on your bank or card statement under the name Next Way Ltd, which forms part of our corporate group. We operate under Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao, and this licence shapes how we conduct our business, including our approach to data protection.

Information We Collect

Here at ImperialWins, we collect several categories of information to provide you with a secure and personalised gaming experience:

• Registration data, including your name, date of birth, email address, phone number, and country of residence, which you provide when you set up your Imperial Wins login credentials
• Identity verification documents, such as a copy of your passport, national ID, or driving licence, and proof of address, which we request as part of our Know Your Customer obligations
• Financial information, including payment method details and transaction history related to your deposits and withdrawals
• Technical data, such as your IP address, device type, browser information, and geolocation, which helps us confirm you are accessing our site from a permitted jurisdiction
• Gameplay data, including your betting activity across our casino, live casino, and sports sections, used to manage your account and apply bonus terms correctly
• Communication records, including support chats, emails, and any recorded calls made to our customer support team

Why We Collect Your Data

Our ImperialWins platform processes your personal data for a number of legitimate business purposes, including:

• Verifying your identity and age before allowing you to open an Imperial Wins casino account or place any wagers
• Running mandatory Know Your Customer checks once your cumulative financial transactions reach EUR 2,000, in line with our licensing obligations
• Processing your deposits and withdrawals securely through our supported payment methods
• Preventing fraud, money laundering, and any attempt to circumvent our restricted-country rules or hold multiple accounts
• Administering our Complementary Points loyalty programme, our Gamification system, and any promotions or bonuses you claim
• Communicating with you about your account, transactions, and any changes to our services or policies
• Complying with our legal and regulatory obligations under our Curacao gaming licence

Know Your Customer Verification

We at ImperialWins run identity verification on every depositing player, and we will contact you to confirm your identity once your cumulative transactions reach EUR 2,000. When we request supporting documents, you must supply them within seven days. Where you deposit using cryptocurrency, our payment service provider also performs its own KYC checks to create your client wallet, collecting your full name, date of birth, national ID or passport, and proof of address; single or cumulative crypto transactions above EUR 2,000 trigger enhanced due diligence on our part.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our site to remember your preferences, keep you securely signed in after your Imperial Wins login, analyse how visitors use our platform, and tailor promotional content to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services. For further detail, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data. However, our ImperialWins casino may share your information with:

• Payment service providers and processors handling your deposits and withdrawals across our supported methods, including cards, bank transfers, online wallets, and cryptocurrency
• Identity verification and fraud-prevention partners engaged to confirm your age, identity, and address
• Regulatory authorities, including the Government of Curacao, where required by law or under the terms of our gaming licence
• Our affiliated companies within the ABC Interactive N.V. group, including NextWay Limited, for administrative and payment-processing purposes
• Independent dispute-resolution bodies, such as CADRE, where a complaint is escalated beyond our internal process
• Professional advisers, auditors, and law enforcement where necessary to protect our legal interests or comply with a legal obligation

Data Security

We are committed to protecting your data using industry-standard technical and organisational measures, including encryption, secure servers, and restricted internal access. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your Imperial Wins casino login and to avoid sharing your account credentials with anyone.

International Data Transfers

Because our ImperialWins group operates across Curacao and Cyprus, your personal data may be transferred to, stored, and processed in countries outside your own, including outside the European Economic Area. Where we transfer data internationally, we take appropriate steps to ensure it continues to receive a level of protection consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory, tax, and accounting obligations, and to resolve any disputes. Where an account becomes inactive, dormant, closed, blocked, or self-excluded, we may still retain certain records as required by law, even while any remaining balance can still be requested through our support team.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out beforehand

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable data protection law.

Age Restrictions

Our services are intended only for individuals who are at least 18 years old, or 21 in Estonia, or the legal age of majority in your jurisdiction, whichever is greater. We do not knowingly collect personal data from anyone below the applicable minimum age, and any account found to belong to an underage individual will be closed, with any balance handled in accordance with our Terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Any updates will be posted on our site, and where changes are material, we will take reasonable steps to notify you. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team through live chat, by email at [email protected], or via our official Complaint Submission Form. We are here to help and to ensure your experience with Imperial Wins remains safe, transparent, and enjoyable.