About ImperialWins

Our Gaming Library

We take enormous pride in the size and variety of our collection. Welcome to Imperial Wins Casino, where our lobby currently holds over 8,000 Video Slots and close to 400 Classic Slots, sourced from roughly 50 different game studios. At ImperialWins, our slot collection is organised so you can find exactly what you're after — whether that's Trending titles, New Games, High Volatility slots, or our own curated Empire's Picks.

Beyond the reels, our Imperial Wins Live Casino brings real dealers and real tables straight to your screen, so you can enjoy blackjack, roulette and other classics with the atmosphere of a real casino floor. Join us at ImperialWins Sportsbook too, where our Sports section lets you bet on your favourite teams and events, all governed by our dedicated Sports Betting Rules alongside our general Terms.

What You'll Find in Our Lobby

• Video Slots and Classic Slots from roughly 50 providers
• Progressive jackpot games with dedicated withdrawal handling
• A full Live Casino section with real-time dealers
• A Sports section for match betting and sports promotions
• Categories such as Trending, New Games, High Volatility and Games for Beginners

Rewarding Our Players

The Imperial Wins Welcome Pack is our way of saying hello. New players can claim up to NZ$1,000.00 plus 150 Free Spins, spread across their first three deposits, with a minimum deposit of NZ$20.00 each time. No promo code is needed — the offer is simply selected in the deposit dialog. Our first deposit match is 100% up to NZ$500.00 plus 50 Free Spins, the second is 50% up to NZ$200.00 plus 50 Free Spins, and the third brings another 100% match up to NZ$300.00 plus 50 Free Spins. Wagering on the bonus and deposit combined is 40x, while free spin winnings carry a 25x requirement, and everything must be cleared within 7 days.

We don't stop at the welcome offer. Our ImperialWins promotional calendar includes Imperial Spins on every deposit, Mighty Mondays, Tuesday Feast, Victorious Wednesdays, Weekend Glory, Daily Conquests and our Game of the Empire spins tied to featured titles. If you enjoy sports, our My First Free Bet offer welcomes sportsbook newcomers as well. For those who prefer flexibility, our Emperor's Picks let you choose from four imperial bonuses as often as you like. Check out our full ImperialWins bonus offers for more details.

Our Gamification System

At Imperial Wins, we've built a Gamification System designed to reward loyalty in a fresh, non-monetary way. Registered players who have made at least one deposit earn Coins — through our Login Rewards Calendar, tournaments, successful deposits and occasional manual grants. Our Login Rewards Calendar offers up to 25 reward days each calendar month, and staying active with at least one deposit every 7 days keeps your progress moving.

Coins earned through ImperialWins can be spent in our Imperial Shop for free spin bundles, casino bonuses and small cash rewards. We also run Coin Tournaments, where opting in lets you compete on qualifying games for a share of the published prize pool, with rewards paid out within 24 hours of validation.

Running alongside Coins is our Complementary Points loyalty scheme. From the moment you make your first deposit, we credit 1 Complementary Point for every 10 EUR, USD, CAD, NZD or INR wagered, with 100 points converting to 1 unit of your account currency. We cap monthly accumulation at 100,000 points and encourage regular play, since points left untouched for 90 consecutive days are voided.

Safe, Simple Banking

We at Imperial Wins support more than 20 deposit methods, including debit and credit cards, online wallets, bank transfers and cryptocurrency. Our footer highlights partners such as Flexepin, AstroPay, JCB, help2pay, BancoEstado and Webpay, and our crypto options include BTC, ETH, LTC, USDT, BNB, Doge, Tron, Ripple, Cardano and more. Deposits typically range between EUR 10 and EUR 30 minimum, and most land in your account instantly.

Our ImperialWins withdrawal process is just as straightforward. We aim to process requests within three business days, and once approved, online wallets are usually instant while card and bank transfers can take up to 4 business days. Our daily withdrawal cap sits at EUR 100,000, with a separate monthly limit shown on your personal Withdrawal Limits page, and progressive jackpot wins are exempt from both caps (though they may need up to 14 extra days to process).

Licensing and Player Protection

We at ImperialWins hold Gaming Licence OGL/2024/284/0863, issued by the Government of Curacao, and our Terms are governed exclusively under Curacao law. We run identity verification (KYC) on every depositing player, with confirmation required once cumulative transactions reach EUR 2,000, and we ask for supporting documents within seven days of any request.

Should something ever go wrong, our Complaints Management Team acknowledges and investigates escalated issues, aiming for a final response within four weeks (extendable by four more if needed), and responsible-gaming complaints are prioritised within five business days. If a resolution can't be reached, disputes can be referred, free of charge, to the independent ADR provider CADRE.

Our Support Team

Our Imperial Wins support desk is built to help quickly and clearly, whether you're asking about a login issue, a pending withdrawal, or how our bonus terms work.

• Live Chat: available directly on the site
• Email: [email protected]
• Complaint Submission Form: for formal escalations
• Telegram: linked in our site footer

We record support calls for quality and training purposes, and we maintain a zero-tolerance policy toward abusive behaviour, because our team deserves the same respect we show every player.